Refund Policy

Effective Date: July 2, 2024

At Flexy Relief, we strive to ensure our customers are completely satisfied with their purchases. This Refund Policy outlines the terms and conditions regarding refunds for products purchased from our website. Please read this policy carefully to understand your rights and obligations. Our goal is to make your shopping experience with us as smooth and enjoyable as possible.

Eligibility for Refunds

  1. Damaged or Defective Products:
    • If you receive a product that is damaged or defective, you are eligible for a full refund or exchange. We understand how disappointing it can be to receive a damaged or defective product, and we aim to resolve such issues promptly. To initiate the refund process, please contact our customer service team within 14 days of receiving the product. Ensure you provide detailed information about the damage or defect, along with relevant photos. This helps us assess the issue and process your request efficiently.
  2. Incorrect Orders:
    • If you receive an incorrect product or your order is incomplete, please notify us within 14 days of receiving the product. We will arrange for a replacement or issue a full refund for the incorrect items. Mistakes can happen, and we are committed to making things right. When contacting us about an incorrect order, please provide your order number and details about the incorrect or missing items. This information is crucial for us to verify the mistake and take corrective action.
  3. Change of Mind:
    • If you change your mind about a purchase, you can return the product for a refund within 30 days of the purchase date, provided the product is in its original, unused condition and packaging. We believe in providing our customers with the flexibility to make returns if they are not completely satisfied with their purchase. However, please note that you will be responsible for the return shipping costs. It is important that the product is returned in its original condition, as any signs of use may affect your eligibility for a refund.

Process for Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Customer Service:
    • Email our customer service team at info@flexyrelief.com. Provide your order number, a description of the issue, and any relevant photos of the product if it is damaged or defective. Clear communication helps us process your request swiftly. Make sure to include all necessary details in your email to avoid delays.
  2. Return Authorization:
    • Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions. The RMA number is essential for processing your return, and packages without an RMA number may not be accepted. Follow the return instructions carefully to ensure your return is processed smoothly.
  3. Returning the Product:
    • Pack the product securely in its original packaging and include all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package. Ship the package using a trackable shipping method to the address provided by our customer service team. We recommend using a shipping method that provides tracking and insurance, as we are not responsible for packages lost or damaged in transit.
  4. Inspection and Refund Processing:
    • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. We strive to process returns and refunds as quickly as possible, but processing times may vary.

Shipping Costs

  1. Refunds for Damaged/Defective Products or Incorrect Orders:
    • If you are returning a product because it is damaged, defective, or incorrect, we will cover the return shipping costs. We understand that these situations are not your fault, and we aim to make the return process hassle-free for you.
  2. Refunds for Change of Mind:
    • If you are returning a product due to a change of mind, you will be responsible for paying the return shipping costs. We encourage you to choose a shipping method that provides tracking and insurance, as we cannot be held responsible for lost or damaged packages.

Exchanges

If you wish to exchange a product for a different size, color, or item, please contact our customer service team within 30 days of the purchase date. We will guide you through the exchange process and provide you with the necessary instructions. Exchanges are subject to product availability, and additional shipping charges may apply.

Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please contact us at:

Email: info@flexyrelief.com

Our customer service team is available to assist you with any questions or concerns you may have. We are committed to providing excellent customer service and ensuring your satisfaction with our products.

Additional Information

We value our customers and aim to provide clear and transparent policies. Here are some additional points to consider regarding our refund policy:

  1. Proof of Purchase:
    • To process a refund, we may require proof of purchase, such as an order confirmation email or receipt. This helps us verify the transaction and process your request accurately.
  2. Processing Time:
    • While we strive to process refunds as quickly as possible, please allow up to 10 business days for the refund to be applied to your original method of payment. The exact time frame may vary depending on your bank or credit card issuer.
  3. Partial Refunds:
    • In some cases, we may offer partial refunds. For example, if a returned product is not in its original condition, is damaged, or has missing parts, we may issue a partial refund based on the extent of the damage or missing components.
  4. Restocking Fees:
    • We do not charge restocking fees for returns that meet the eligibility criteria outlined in this policy. However, if a returned product does not meet the eligibility criteria or is returned outside the specified time frame, we may charge a restocking fee or refuse the return.
  5. International Returns:
    • If you are returning a product from outside the United States, please be aware that you may be responsible for international shipping charges and any applicable customs fees. We recommend contacting our customer service team for specific instructions and assistance with international returns.
  6. Refund Confirmation:
    • Once your refund is processed, you will receive a confirmation email from us. This email will include details about the refund amount and the payment method to which the refund was applied.

Our Commitment to You

At Flexy Relief, customer satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. If you have any questions, concerns, or feedback about our refund policy or any other aspect of our service, please do not hesitate to reach out to us. We appreciate your business and are here to help ensure you have a positive experience with Flexy Relief.

Thank you for choosing Flexy Relief. We look forward to serving you and hope you enjoy our products.