Privacy Policy

Effective Date: July 2, 2024

Flexy Relief (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data. Our commitment to your privacy is paramount, and we strive to be transparent about our data practices and your rights.

Information We Collect

1. Personal Information Provided by You:

  • Account Creation: When you create an account with us, we collect information such as your name, email address, phone number, shipping and billing addresses, payment information, and any other details you provide. This information is essential for creating your account and ensuring you can fully utilize our services.
  • Placing Orders: When you place an order on our website, we collect your name, email address, phone number, shipping and billing addresses, and payment details. This allows us to process your order, confirm your purchase, and ship the products to you.
  • Newsletter Subscription: When you subscribe to our newsletter, we collect your email address to send you updates, promotional offers, and other relevant information about our products and services.
  • Customer Support: When you contact our customer service team, we collect information related to your inquiry, including your name, email address, and any other details you provide to help us resolve your issue efficiently.

2. Information About Your Interactions with Our Website:

  • Browsing Behavior: We collect data about your interactions with our website, including the pages you visit, the links you click, and other actions you take while browsing. This information helps us understand user preferences and improve our website’s functionality.
  • Usage Data: We gather information about the devices you use to access our website, including your IP address, browser type, operating system, and device identifiers. This helps us optimize our website for different devices and troubleshoot issues.

3. Information Collected Through Cookies and Tracking Technologies:

  • Cookies: We use cookies to collect information about your browsing behavior and preferences. Cookies are small data files stored on your device that help us remember your preferences and enhance your user experience.
  • Tracking Technologies: We also use web beacons, pixels, and other tracking technologies to gather information about your interactions with our emails and advertisements. This helps us measure the effectiveness of our marketing efforts and tailor our communications to your interests.

How We Use Your Information

We use the information we collect for the following purposes:

1. Processing and Fulfilling Orders:

  • We use your personal information to process and fulfill your orders, including sending confirmation emails, providing order status updates, and delivering your products. This ensures a smooth and efficient shopping experience.

2. Customer Service and Support:

  • We use your information to respond to your inquiries, provide customer support, and resolve any issues you may encounter. This helps us maintain high customer satisfaction and build long-term relationships with our users.
3. Marketing Communications:
  • With your consent, we use your email address to send you marketing communications, newsletters, and promotional offers. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails.
4. Website Improvement:
  • We analyze the data we collect about your interactions with our website to identify trends and improve our website’s design, functionality, and content. This allows us to create a better user experience and address any issues promptly.
5. Usage and Trend Analysis:
  • We use data analytics to monitor and analyze usage patterns and trends on our website. This helps us understand how users interact with our site and identify areas for improvement.

How We Protect Your Information

We implement a variety of security measures to safeguard your personal information. These measures include:

1. Secure Data Storage:

  • Your personal data is stored on secured servers protected by firewalls and other advanced security technologies. Access to this data is restricted to authorized personnel who have special access rights and are required to keep the information confidential.

2. Encryption:

  • All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology. This ensures that your data is transmitted securely over the internet and cannot be intercepted by unauthorized parties.

3. Regular Security Audits:

  • We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. This helps us maintain a high level of security and protect your data from threats.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without providing advance notice, except in the following circumstances:

1. Service Providers:

  • We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to our users. These service providers are contractually obligated to keep your information confidential and use it only for the purposes specified by us.

2. Legal Requirements:

  • We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Your Rights

You have the following rights regarding your personal information:

1. Access:

  • You have the right to request access to the personal information we hold about you. This allows you to review the data we have collected and verify that it is accurate.

2. Correction:

  • You have the right to request that we correct or update any inaccurate or incomplete personal information. This ensures that your data remains accurate and up-to-date.

3. Deletion:

  • You have the right to request the deletion of your personal information. This allows you to have your data removed from our systems, subject to certain legal and regulatory requirements.

4. Opt-Out:

  • You have the right to opt-out of receiving marketing communications from us. You can do this by following the unsubscribe instructions provided in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. If we make significant changes, we will notify you by revising the “Effective Date” at the top of this policy and, where appropriate, provide additional notice (such as through our website or via email). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@flexyrelief.com

We are committed to addressing your inquiries promptly and ensuring that your privacy is protected. Thank you for trusting Flexy Relief with your personal information.